info@eastonaviation.com
(410) 822-8181

New passenger protections could be coming courtesy of DoT

All branches of consumer air travel may be affected if policies proposed by the Department of Transportation go into effect. A press release from that organization describes the different ways that various protections suggested by the U.S. Transportation Secretary, Anthony Foxx, would potentially change work within the industry, perhaps in favor of the traveler.

These include policies that focus on transparency on the part of the airline, including greater reporting to the Department and disclosure of whether or not they charge fees for "basic services" like checked bags.

The proposal wouldn't just affect the relationship between the provider and the passenger, though. Travel agents would have to become more customer friendly, and carriers would have to be more up-front about their practices.

Foxx was quoted expressing faith in these new suggestions and the impact they might have on the air travel experience.

"The proposal we're offering today will strengthen the consumer protections we have previously enacted and raise the bar for airlines and ticket agents when it comes to treating travelers fairly," he said.

As CNN reported earlier this month, the fees attached to "basic" elements of travel, like baggage, do not make an insubstantial impact when it comes to an airline's revenue. In fact, luggage alone accounted for more than $3 billion of the industry's earnings for 2013, as information cited by the source details. A post-merger American Airlines collected more than $1 billion on these kinds of fees.

In addition to the protections that might be offered by this round of proposals, frequent fliers need to feel as if they can make their choices with confidence and understand fully what the airline is offering and can provide. A charter jet service might help customers in this regard by providing clear and useful information about what they have to offer.