(410) 822-8181

Flight mix-up leads to angry airline passenger

You would think that the pilots behind any air service would inform passengers explicitly of where they are going before they arrive. However, a most unusual case was recently reported in the media, centering around one little letter that meant a distance of thousands of miles.

NBC News recently reported on a man from Maryland who made a critical mistake when booking a flight: he intended to go on a short vacation in Granada, in Spain, but instead found himself en route to the island of Grenada.

The man, Edward Gamson, somehow managed to arrange the flight through British Airways and made his way through the airport and was mid-air before realizing his mistake. He ended up having to use his own frequent flyer miles to make up for this setback, and is now suing the airline as a response.

Who's to blame in a situation like this? While the onus is obviously on the passenger to double-check their tickets and booking information, the charter airplane that they choose needs to be communicative as well. This could be seen as a failure of considering the travelers onboard as individuals.

CNN recently listed a series of other, similar incidents that have included customer being sent to Dakha in Bangladesh instead of Dakar in Senegal, or an old woman who ended up in Pennsylvania rather than Florida.

By using a charter jet service that they have taken an active role in route planning with, the customer can rest assured that they don't have as much to fear from being lost in a destination they didn't anticipate.