Aside from the satisfaction that timely and well-delivered service brings to a customer, there are practical business reasons that an airline company might want to ensure it doesn't create unnecessary roadblocks for itself. A chartered airline service might inherently know this and work to increase punctuality and improve its reputation.
United Airlines has learned this lesson the hard way. The Department of Transportation has reported that this air service as been slapped with more than $1 million in fines over a series of unacceptable obstructions that took place at O'Hare Airport in Chicago last year.
Though the delays were partially caused by bad weather, the DOT disparaged the actions of United in a press release, seeing as they exceeded the mandated time limit that planes are allowed to stay stationary on the tarmac, which is normally three hours for planes that have at least 30 travelers onboard. This regulation has been in effect for three years, and this violation is reportedly the largest single example of its kind to date.
Anthony Foxx, the U.S. Transportation Secretary, stated his opinions on the necessity of keeping runways clear in this release.
"We will continue to require airlines to adopt workable plans to protect passengers from lengthy tarmac delays and carry out these plans when necessary," he said.
Security, proper conduct, and the simple fulfillment of a promise to a consumer should all be motivations in providing good, mindful service for passengers. Airplane charter services can be counted on for an attention to detail and protocol that pleases everyone, including the necessary government departments.